Help Shape the Library's FY 2026-2030 Strategic Plan
This survey is closed for comments.
The FY 2026-2030 Strategic Plan for the Virginia Beach Public Library (VBPL) is in the works!
In February, we collected feedback through six in-person listening sessions and now we invite you to add your valuable input through a survey.
Your responses will help us write the next chapter in our mission to meet the lifelong needs of our diverse community by providing access to quality resources, knowledgeable staff, engaging programs and welcoming spaces.
The survey will be available from March 17 through March 31, 2025.
If you would prefer to take the survey in print form, it is available at any library branch.
For technical issues with the online survey, please email SpeakUp@vbgov.com or contact Nancy Bloom at 757-319-2925.
Phases
Survey Results
1. How likely are you to go to the library (location or website) for the following:: Information about City Council (meeting days/times, agendas, recordings, decisions, etc.) [#316179]
1. How likely are you to go to the library (location or website) for the following:: Information on civic leagues and/or other community organizations [#316180]
1. How likely are you to go to the library (location or website) for the following:: Information about events happening in parks and/or use of green spaces [#316181]
1. How likely are you to go to the library (location or website) for the following:: Information about public transportation [#316182]
1. How likely are you to go to the library (location or website) for the following:: Information about volunteer opportunities in Virginia Beach [#316183]
Comments: 1-1. Please let us know if there are other community resources that you would seek out at the library. [#316184]
Respondents most frequently mentioned a desire for more information about health resources at the library, with several specifically requesting access to health and educational resources. There was also interest in better advertising of available resources, with a suggestion to use platforms like Facebook to increase awareness. One respondent highlighted the importance of accessible services for caregivers, noting their use of drive-through options due to mobility limitations. Overall, the main trends were requests for health-related resources, improved outreach and communication, and continued support for accessible services.
2. If you were looking for opportunities to engage with your community, where is the FIRST place you would look? [#316185]
Other: (Please specify) [#316185]
Respondents emphasized the importance of digital resources and online accessibility, with specific mention of Google as a key tool. There is a clear trend toward valuing technology integration and ensuring that library services remain relevant and easily accessible in a digital age.
3. How likely are you to use the following library resources?: Accessible library resources (e.g. braille, talking books, materials for those with physical or visual disabilities, etc.) [#316189]
3. How likely are you to use the following library resources?: Databases (for example, Ancestry, Westlaw, Lexis, Morningstar, etc.) [#316191]
3. How likely are you to use the following library resources?: Digital materials (for example, eBooks, streamed audio books or movies, etc.) [#316192]
3. How likely are you to use the following library resources?: Physical materials (for example, books, DVDs, magazines, periodicals, etc.) [#316193]
3. How likely are you to use the following library resources?: Public computers and printing [#316194]
3. How likely are you to use the following library resources?: Public meeting rooms [#316195]
3. How likely are you to use the following library resources?: Study rooms [#316196]
3. How likely are you to use the following library resources?: Various things (for example, garden seeds, surfboards, puzzle and plant exchanges, etc.) [#316197]
Comments: 3-1. Please let us know if there are other library resources that you would use [#316198]
Respondents most frequently requested expanded access to books, ebooks, audiobooks, and scholarly resources, with one suggesting the library look to models like ClevNet in Cleveland for inspiration. There was also appreciation for non-traditional resources such as free jigsaw puzzles. Additionally, library programs for seniors, specifically computer classes, were praised for their quality and the kindness of instructors. Overall, the main trends were a desire for a broader range of materials and continued or expanded educational programming.
4. Rate your level of satisfaction with the library's website [#316203]
Comments: 4-1. If you responded Very Satisfied to the previous question, please let us know what worked well and/or what you found useful and/or helpful on the website. [#316298]
Respondents most frequently mentioned the usefulness of the library website for searching the catalog, placing holds, and managing their accounts. The availability of large print books was specifically appreciated by one respondent. Additionally, the professionalism and helpfulness of library staff were highlighted as a positive aspect.
Comments: 4-2. If you responded Somewhat Satisfied, Somewhat Dissatisfied or Very Dissatisfied, please let us know how the website did not meet your needs and share any suggestions you have for how we can better serve you. [#316313]
Multiple respondents expressed difficulty navigating the library website and finding what they are looking for, indicating that the site could be more user-friendly and intuitive. There were also comments about the website being outdated and in need of a refreshed look and clearer navigation. Overall, the main trend is a desire for an improved, easier-to-use website with better search and login functionality.
5. How likely are you to attend the following in-person programs?: Children's literacy programs (i.e. Storytime) [#316205]
5. How likely are you to attend the following in-person programs?: Civic engagement programs (for example, current events and topics related to government, community, etc.) [#316206]
5. How likely are you to attend the following in-person programs?: Cultural programs (for example, book clubs, craft or gardening programs, etc.) [#316207]
5. How likely are you to attend the following in-person programs?: Inclusion and diversity programs (for example, dementia awareness, Black History and Women's History months, Hispanic heritage, disability programming, etc.) [#316208]
5. How likely are you to attend the following in-person programs?: Social engagement programs (for example, Teen Time, Books on Tap, tabletop gaming, etc.) [#316209]
5. How likely are you to attend the following in-person programs?: Technology education programs (for example, computers for beginners, Excel, coding, etc.) [#316210]
Comments: 5-1. Please let us know if there are other specific in-person programs that you would attend. [#316232]
Respondents expressed interest in more in-person programs, specifically mentioning a support group or informative workshop for caregivers. There was also strong appreciation for existing programs, with particular praise for the "flip flop farmer" program and positive feedback about the library overall. The most common theme was a desire for expanded support and learning opportunities for caregivers, alongside maintaining popular current offerings.
6. Which days and times would you be most likely to attend library classes, programs and/or events?: Monday [#316234]
6. Which days and times would you be most likely to attend library classes, programs and/or events?: Tuesday [#316236]
6. Which days and times would you be most likely to attend library classes, programs and/or events?: Wednesday [#316237]
6. Which days and times would you be most likely to attend library classes, programs and/or events?: Thursday [#316238]
6. Which days and times would you be most likely to attend library classes, programs and/or events?: Friday [#316239]
6. Which days and times would you be most likely to attend library classes, programs and/or events?: Saturday [#316240]
6. Which days and times would you be most likely to attend library classes, programs and/or events?: Sunday [#316241]
Comments: 6-1. Please let us know if there are other days and timeframes where you would attend library classes and events. [#316243]
Respondents most frequently discussed library hours and scheduling for classes and events. Several mentioned a desire for expanded hours, including earlier openings, later closings, and Sunday afternoon availability. There was also interest in attending events during weekday mornings and some frustration with limited options for selecting multiple preferred times. Personal circumstances, such as needing assistance for family members, were noted as factors affecting participation. Overall, the main trend is a request for more flexible and accessible scheduling to better accommodate community needs.
7. Please pick your top three areas where the library plays a very important role. [#316245]
Comments: 7. Please pick your top three areas where the library plays a very important role. [#316245]
Respondents most frequently emphasized the library’s role in providing access to books and fostering the joy of reading and discovery. They appreciated the opportunity to browse collections and valued book suggestions, highlighting the importance of a diverse and well-curated selection. The overall trend centers on the library as a space for exploration and enjoyment of literature.
Other: (Please specify) [#316245]
Respondents frequently emphasized the importance of expanding library hours and increasing access to physical spaces, especially for families, students, and working adults. Many called for more diverse programming, including events for children, teens, and seniors, as well as workshops on technology, job skills, and lifelong learning. There was a strong desire for improved digital resources and technology access, such as faster Wi-Fi, more computers, and enhanced online catalogs.
Several responses highlighted the need for greater outreach and community engagement, suggesting partnerships with local organizations and schools, and more multilingual services to serve diverse populations [e.g.. Respondents also mentioned the importance of maintaining and updating the library’s physical infrastructure, with requests for comfortable seating, quiet study areas, and better lighting.
Comments pointed to the value of inclusive and welcoming environments, with some urging the library to prioritize equity, accessibility, and representation in collections and staffing. Sustainability and environmental initiatives were mentioned, such as reducing waste and supporting green practices. Overall, respondents want the library to be a vibrant, adaptable community hub that meets evolving needs.